Professional Movement of Robert Deignan in Technology
Robert Deignan entered the technology industry after receiving his BS and MBA from Purdue University. He’s held several positions as executive vice president and chief executive officer for businesses including iS3 and ATS Digital Services. His entrepreneurship skills working for prior employers prepared him to start his own business providing technical support and onsite repairs to many residential and commercial businesses, in the US. In August 2011, he established ATS Digital expanding services around the world to Australia, the Netherlands, and United Kingdom. Deignan is featured in many articles giving advice and predictions about the future of technologies and the impact will it’ll have on the economies across the globe.
When Robert Deignan organized ATS Digital Services with his co-founding partner, his vision was to build a reputable company helping customers resolve technical issues. He has 10 plus years experiences in security software resolving problems with mobile phones, computers, laptops, and tablet PCs. From simple issues of replacing broken screens to serious problems of removing virus attacks on computers, ATS agents and technicians have the right solutions. They work on operating systems, such as Windows, Apple, and Android on all electronics.
In an article published on News Version, on October 22, 2018, Robert Deignan disagreed with users needing a presence on all omnichannel to market their businesses. He says people believe its a rewarding benefit when they use email, text messaging, Facebook, and Twitter channels. Robert said it’s not about using all the social media outlets, but providing experience on all channels for a few channels, whether its email, texting and/or media. ATS has a presence on a variety of channels, including voice, online site, and call center. He says the company’s focus is strictly on the website where consumers can access the center quickly for services.
Robert Deignan explains that their service agents must continue their efforts to drive omnichannel by interacting with the customers. ATS Digital’s service agents are trained to address customers’ concerns in patience, using professional knowledge, and communicating effectively. They should recognize their limits and avoid taking issues personally when helping their clients.
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